Maintaining a full-time system administrator is expensive, and relying on "a friend who knows computers" is risky. IT outsourcing from IT Master is a complete IT department at a cost significantly lower than the salary of one in-house specialist. You get a team of experienced engineers, a fixed SLA, and transparent monthly reporting.
What Is IT Outsourcing and Who Needs It
IT outsourcing is the transfer of corporate IT infrastructure maintenance to an external company. It suits small and medium businesses where keeping a full-time IT specialist does not make sense, but there are plenty of hardware and network issues to handle.
Typical outsourcing clients: an office of 5–30 people where computers, printers, and the network "live on their own" and break down at the most inconvenient moments. Accounting firms, law firms, medical clinics, trading companies — all those for whom IT downtime means a direct financial loss.
What Our IT Outsourcing Includes
Helpdesk and technical support. Your employees call or write to us when something stops working. We resolve the issue remotely or come on-site — depending on complexity and the service package. Average response time — up to 4 hours, for critical incidents — up to 1 hour.
Network management. Setup and maintenance of routers, switches, Wi-Fi access points, VPN for remote employees. Network availability monitoring and prompt fault resolution.
Security. Antivirus protection on all workstations, firewall setup and updates, suspicious activity monitoring. Employee training in cybersecurity basics — the human factor remains the leading cause of incidents.
Backup management. Automatic backup of critical data: accounting databases, CRM, documents. Integrity checks and test restores quarterly. You will not lose data even in the event of hardware failure or ransomware.
Hardware management. Full equipment inventory, planning for outdated hardware replacement, assistance with selecting and purchasing new computers, printers, and network equipment. Supplier negotiations — handled by us.
SLA — Your Guarantee
An SLA (Service Level Agreement) is a contract that explicitly defines response and resolution times for each type of request. These are not promises but legal obligations. If we breach the SLA — you receive a discount on the next month. Our average SLA fulfillment rate is 99.5%.
Outsourcing vs. In-house IT Department
Let us calculate the real cost of a full-time system administrator in Odessa: salary from UAH 25,000–40,000, plus unified social contribution (22%), vacation pay, sick pay, equipment, and workspace. Total — at least UAH 35,000–55,000 per month. And that is one person who cannot simultaneously be a network administrator, security specialist, and helpdesk.
Our "Business" package costs UAH 22,000 per month and includes a team of several specialists covering all these roles. Savings — at least 40% with higher quality and broader expertise.
Reporting and Transparency
Every month you receive a detailed report: how many requests were processed, average resolution time, equipment status, completed maintenance work, and recommendations for the next month. No "black boxes" — only numbers and facts.
Ready to move IT to outsourcing? We start with a free IT audit of your infrastructure. Submit a request — we will contact you within one business day.